Error

Reason for exception

How to address error

Script/Chart Item errors

Request Timed Out

Unable to download the script.

Initiate One Click Dispense again. If the issue persists, contact Minfos Support

Ineligible for One Click Dispense

Script type or drug is one of the following: 

• Non-NRMC/eNRMC supply, or
• Monitored drug (S8 and S4D per state)

These items need to be dispensed via the manual Quick Dispense process. Refer to Dispense a script via Quick Dispense.

Ineligible Item

Item not eligible to be claimed via chart type.

Update patient details to match the script or request correction.

Script Data Error

Script contains invalid data.

Cannot be dispensed – must be reviewed or reissued.

Expired Medication Chart

Chart is expired i.e. more than 4months old.

Dispense from new NRMC.

Expired Script

Script is expired/past the Stop Date.

Dispense from a new NRMC.

Cancelled Script

Script is cancelled.

Cannot be dispensed – must be reviewed or reissued.

Cancelled Chart

Chart is cancelled.

Cannot be dispensed – must be reviewed or reissued.

Disabled Script

Script is disabled.

Cannot be dispensed – must be re-enabled.

Locked Script

Script is locked.

No repeat available.

Exhausted Script

Script is exhausted (fully dispensed).

Cannot be dispensed – must be reviewed or reissued.

Previously Dispensed

Script has already been dispensed.

Cannot be One Click Dispensed – dispense manually.

Same Day Dispensing

Same Day Dispensing.

Dispense supply following day if supply is required.

Reg 25

Reg25.

Either dispense after Reg 25 exception period or dispense via Quick Dispense process.

Reg 19

Reg 19 validation has failed. Exceptions include Same Day Dispensing, Broken, Conflict with Previous Script and Medication Ceased.

Pharmacist to review and action accordingly.

Requires Prescription

Script is marked as requires separate prescription.

Dispense manually or update the chart type if needed.

Script Requires Verification

Required for paper scripts in WA.

Pharmacist to review and action accordingly.

Continued Dispensing

Continued Dispensing Error.

Pharmacist to review and action accordingly.

Missing CMP

CMP Code is missing.

Pharmacist to review and action accordingly.

Authority Required

Authority or Streamlined Authority required for this script.

Pharmacist to review and action accordingly.

Increased Repeat Quantity

Quantity to be dispensed is greater than quantity on the benefit.

These items need to be dispensed via the Quick Dispense process.

Repeat Details Missing

Repeat is missing details.

These items need to be dispensed via the Quick Dispense process.

Ineligible PBS item

The PBS item is not eligible to be dispensed from the selected chart type.

Pharmacist to review and action accordingly.

Invalid Drug Benefit

Drug was not a benefit at the time the script was written or the benefit is no longer available.

Pharmacist to review and action accordingly.

Invalid Product

Product supplied with the script does not match product on the script.

Cannot be dispensed – must be reviewed or reissued.

New Drug for Patient

Drugs not dispensed to the patient within the last 100 days are not eligible for One Click Dispense.

Pharmacist to review and action accordingly.

Medication Ceased

Medication has been ceased i.e. the stop date is the same or prior to the date of dispensing. Refer to Manage a stop date for an NRMC supply for more information.

Pharmacist to review and action accordingly.

PBS Benefit is no longer available

Item is no longer available on the PBS.

Pharmacist to review and action accordingly.

PDL Warning

PDL Warning.

These items need to be dispensed via the Quick Dispense process.

Negative SOH

Negative SOH (if configured).

These items need to be dispensed via the Quick Dispense process.

Refer to Dispense Negative Stock on Hand Configuration for more information.

Prescriber errors

Doctor Not Found

Script contains a doctor that cannot be found or added.

Cannot be dispensed – must be reviewed or reissued.

Invalid Prescriber

Prescriber not found or prescriber details invalid.

Review prescriber details and initiate One Click Dispense again.

Ineligible Prescriber

Selected prescriber is not eligible to prescribe this PBS item.

Pharmacist to review and action accordingly.

Casual Doctor

Casual Doctor not permitted.

Pharmacist to review and action accordingly.

Pharmacist errors

Pharmacist Required

No pharmacist assigned to the script by your packing software, or the One Click Dispense process.

Enter a Pharmacist in the One Click Dispense window, when One Click Dispense is initiated.  

Invalid Pharmacist

Supplied pharmacist is not valid.

These items need to be dispensed via the Quick Dispense process.

Invalid Dispenser

Supplied dispenser is not valid.

These items need to be dispensed via the Quick Dispense process.

Customer/Patient errors

Patient Not Found

Patient is unable to be added automatically.

Cannot be dispensed – must be reviewed or reissued.

Invalid Patient Address

ePrescription may require a patient address in your state.

Review patient details and initiate One Click Dispense again.

Patient IHI Not Verified

The patient does not have a verified Individual Health Identifier (IHI).

Review patient details and initiate One Click Dispense again.

No Medicare Number

Blank Medicare Card.

Update the Medicare details in the Patient’s profile and initiate One Click Dispense again.

Invalid Medicare Number

The patient's Medicare number is invalid.

Update the Medicare details in the Patient's profile and initiate One Click Dispense again.

Expired Medicare Number

Expired Medicare Card.

Update the Medicare details in the Patient’s profile and initiate One Click Dispense again.

Consent to use Medicare Card Number

Unknown Medicare Card Consent.

Update the Medicare details in the Patient’s profile and initiate One Click Dispense again.

Con/Ent/Rep Mismatch

Customer’s Concession/Entitlement/Repatriation number on file does not match the number on the script.

Update patient details to match the script or request correction.

Missing Concession

Concession card number is missing.

Update the Concession details in the Patient's profile and initiate One Click Dispense again.

Missing Entitlement

Entitlement card number is missing.

Update the Entitlement details in the Patient's profile and initiate One Click Dispense again.

Invalid Entitlement

Patient entitlement details failed verification.

Review patient details and initiate One Click Dispense again.

Missing Repatriation Status

Patient does not have a Repatriation status.

Review patient details and initiate One Click Dispense again.

Missing DVA

DVA card number is missing.

Update the DVA details in the Patient's profile and initiate One Click Dispense again.

No Customer Account

Patient must have an associated Account.

Review patient details and create an account if required.

Ineligble Account Status

Account status must be 'Active'.

Review patient details and initiate One Click Dispense again.

Exceeds Credit Limit

Customer’s account is over it’s credit limit.

Request account payment or increase credit limit.

Nursing Home errors

No Nursing Home

Patient not assigned to a Nursing Home.

Update Nursing Home details on Patient and initiate One Click Dispense again.

RACF ID Error

Nursing Home does not have RACF ID assigned.

Assign RACF ID to the Nursing Home in customer setup and initiate One Click Dispense again.

RACF ID Mismatch

Nursing Home RACF ID does not match the RACF ID on the script.

Verify and correct the RACF ID on the chart/script.

RACF ID Mismatch

Script does not have a RACF ID.

Check the script for missing RACF information.