Updated functionality currently in Beta
This article contains either new or updated functionality that is not generally available at this time.
This is list of known One Click Dispense Errors that may display during the One Click Dispense process (previously known as Auto Dispense). For more information on One Click Dispense, refer to Quick Dispense Queue Overview and One Click Dispense NRMC Supplies.
Notes: Screen shots provided in the Reason for exception column in the table below are for reference purposes, you will not see these prompts display during the One Click Dispense process. They are what would display if the supply was being dispensed via the Dispense Form.
Error | Reason for exception | How to address error |
Ineligible for One Click Dispense | Script type or drug is one of the following:
| These items need to be dispensed via the manual Quick Dispense process. Refer to Dispense a script via Quick Dispense. |
| Ineligible PBS item | The PBS item is not eligible to be dispensed from the selected chart type. | Pharmacist to review and action accordingly. |
Pharmacist Required | No pharmacist assigned to the script by your packing software, or the One Click Dispense process.
| Enter a Pharmacist in the One Click Dispense window, when One Click Dispense is initiated.
|
Medication Ceased | Medication has been ceased i.e. the stop date is the same or prior to the date of dispensing. Refer to Manage a stop date for an NRMC supply for more information. | Pharmacist to review and action accordingly. |
Expired Medication Chart | Chart is expired i.e. more than 4months old.
| Dispense from new NRMC. |
Same Day Dispensing | Same Day Dispensing.
| Dispense supply following day if supply is required. |
Reg 25 | Reg25.
| Either dispense after Reg 25 exception period or dispense via Quick Dispense process. |
PBS Benefit is no longer available | Item is no longer available on the PBS.
| Pharmacist to review and action accordingly. |
PDL Warning | PDL Warning. | These items need to be dispensed via the Quick Dispense process. |
No Medicare Number | Blank Medicare Card. | Update the Medicare details in the Patient’s profile and initiate One Click Dispense again. |
Expired Medicare Number | Expired Medicare Card. | Update the Medicare details in the Patient’s profile and initiate One Click Dispense again. |
Consent to use Medicare Card Number | Unknown Medicare Card Consent.
| Update the Medicare details in the Patient’s profile and initiate One Click Dispense again. |
Negative SOH | Negative SOH (if configured).
| These items need to be dispensed via the Quick Dispense process. Refer to Dispense Negative Stock on Hand Configuration for more information. |
| RACF ID Error | Nursing Home does not have RACF ID assigned. | Assign RACF ID to the Nursing Home in customer setup and initiate One Click Dispense again. |
| RACF ID Mismatch | Nursing Home RACF ID does not match the RACF ID on the script. | Verify and correct the RACF ID on the chart/script. |
| RACF ID Mismatch | Script does not have a RACF ID. | Check the script for missing RACF information. |
| No Nursing Home | Patient not assigned to a Nursing Home. | Update Nursing Home details on Patient and initiate One Click Dispense again. |
| Expired Script | Script is expired/past the Stop Date. | Dispense from a new NRMC. |
| Cancelled Script | Script is cancelled. | Cannot be dispensed – must be reviewed or reissued. |
| Cancelled Chart | Chart is cancelled. | Cannot be dispensed – must be reviewed or reissued. |
| Disabled Script | Script is disabled. | Cannot be dispensed – must be re-enabled. |
| Exhausted Script | Script is exhausted (fully dispensed). | Cannot be dispensed – must be reviewed or reissued. |
| Locked Script | Script is locked. | No repeat available. |
| Previously Dispensed | Script has already been dispensed. | Cannot be One Click Dispensed – dispense manually. |
| Requires Prescription | Script is marked as requires separate prescription. | Dispense manually or update the chart type if needed. |
| Ineligible Item | Item not eligible to be claimed via chart type. | Update patient details to match the script or request correction. |
| Con/Ent/Rep Mismatch | Customer’s Concession/Entitlement/Repatriation number on file does not match the number on the script. | Update patient details to match the script or request correction. |
| Exceeds Credit Limit | Customer’s account is over it’s credit limit. | Request account payment or increase credit limit. |
| Script Data Error | Script contains invalid data. | Cannot be dispensed – must be reviewed or reissued. |
| Doctor Not Found | Script contains a doctor that cannot be found or added. | Cannot be dispensed – must be reviewed or reissued. |
| Patient Not Found | Patient is unable to be added automatically. | Cannot be dispensed – must be reviewed or reissued. |
| No Customer Account | Patient must have an associated Account. | Review patient details and create an account if required. |
| Ineligble Account Status | Account status must be 'Active'. | Review patient details and initiate One Click Dispense again. |
| New Drug for Patient | Drugs not dispensed to the patient within the last 100 days are not eligible for One Click Dispense. | Pharmacist to review and action accordingly. |
| Missing Concession | Concession card number is missing. | Update the Concession details in the Patient's profile and initiate One Click Dispense again. |
| Missing Entitlement | Entitlement card number is missing. | Update the Entitlement details in the Patient's profile and initiate One Click Dispense again. |
| Missing DVA | DVA card number is missing. | Update the DVA details in the Patient's profile and initiate One Click Dispense again. |
| Invalid Entitlement | Patient entitlement details failed verification. | Review patient details and initiate One Click Dispense again. |
| Script Requires Verification | Required for paper scripts in WA. | Pharmacist to review and action accordingly. |
| Invalid Medicare Number | The patient's Medicare number is invalid. | Update the Medicare details in the Patient's profile and initiate One Click Dispense again. |
| Continued Dispensing | Continued Dispensing Error. | Pharmacist to review and action accordingly. |
Invalid Drug Benefit | Drug was not a benefit at the time the script was written or the benefit is no longer available. | Pharmacist to review and action accordingly. |
Invalid Prescriber | Prescriber not found or prescriber details invalid. | Review prescriber details and initiate One Click Dispense again. |
| Missing CMP | CMP Code is missing. | Pharmacist to review and action accordingly. |
| Reg 19 | Reg 19 validation has failed. Exceptions include Same Day Dispensing, Broken, Conflict with Previous Script and Medication Ceased. | Pharmacist to review and action accordingly. |
| Casual Doctor | Casual Doctor not permitted. | Pharmacist to review and action accordingly. |
| Ineligible Prescriber | Selected prescriber is not eligible to prescribe this PBS item. | Pharmacist to review and action accordingly. |
| Invalid Pharmacist | Supplied pharmacist is not valid. | These items need to be dispensed via the Quick Dispense process. |
| Invalid Dispenser | Supplied dispenser is not valid. | These items need to be dispensed via the Quick Dispense process. |
| Invalid Patient Address | ePrescription may require a patient address in your state. | Review patient details and initiate One Click Dispense again. |
| Patient IHI Not Verified | The patient does not have a verified Individual Health Identifier (IHI). | Review patient details and initiate One Click Dispense again. |
| Missing Repatriation Status | Patient does not have a Repatriation status. | Review patient details and initiate One Click Dispense again. |
| Authority Required | Authority or Streamlined Authority required for this script. | Pharmacist to review and action accordingly. |
| Invalid Product | Product supplied with the script does not match product on the script. | Cannot be dispensed – must be reviewed or reissued. |
| Increased Repeat Quantity | Quantity to be dispensed is greater than quantity on the benefit. | These items need to be dispensed via the Quick Dispense process. |
| Repeat Details Missing | Repeat is missing details. | These items need to be dispensed via the Quick Dispense process. |
| Request Timed Out | Unable to download the script. | Initiate One Click Dispense again. If the issue persists, contact Minfos Support |
