Your pharmacy can set a default delivery method for reissuing tokens where electronic address information is not included on the eScript.

You can select a default reissue token delivery method from:

  • Email on file
  • Email on script
  • Mobile on file
  • Mobile on script

This configuration is applied only when all of the following conditions are met:

  • The dispenser selects Reissue Token
  • The script lacks Electronic Address information
  • The script has repeats
  • The script was originally dispensed with Do Not Send Token as the delivery method
Note    Due to legislative requirements it is not possible to set a default delivery method for eScripts that contain Electronic Address Information (email or phone number).

Set the Reissue Token Default Configuration:

  1. From the Dispense Pro module, select Maintenance then D. Configuration.
    Alternatively, click the Configuration icon.

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The Configuration window is displayed.

  1. Click Dispense/Customer. 

  1. In the Customer panel, click the Reissue Token Default dropdown.

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  1. Select your preferred default delivery method. 

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  1. Click OK to save.

The Configuration window is closed and you are returned to the Dispense Pro window.