Please refer to the table below to assist you in troubleshooting common issues that may arise with PBS Web Services.
|I receive an error showing that the Device is in invalid state. The device also shows as Locked on the PRODA website.
PRODA communications need to be paused whilst the device is reactivated:
|I receive an error showing Organisation not Found.
|Please ensure you have entered the correct PRODA RA Organisation Number in Minfos.
|I receive rejection R973: The digital certificate is not registered for the given pharmacy approval number.
For further guidance on how to complete steps 1-4 above please refer to this article.
|I receive rejection R850: There is a problem with your PBS Online claiming registration.
|The pharmacy set up in PRODA is incorrect.
The pharmacy must contact PRODA on 1800 700 199 (select Option 1) to rectify this.
|I receive rejection R467: The original pharmacy approval number provided is invalid.
This rejection occurs because the web service txn contains a value in originalApprovalNum that does not meet the field validations.
The original PBS pharmacy approval number must be blank or 6 alphanumeric characters, right justified, zero filled.
To correct this issue:
|Scripts are stuck on sending status.
|1. Restart Midas. Scripts should transmit successfully once Midas is restarted.2. If a Midas Not Installed error displays on the server after an update:
a. Install Midas
b. Restart the Database.
If scripts are still not transmitting:
|My device has expired and I received a popup message telling me to reactivate it.
|Devices typically expire after 6 months.
Refer to Reactivate PRODA Device in Minfos for details on reactivating devices.
|I receive an error showing InnerException.
Server might be having communication issues with Midas.
Please register B2B device on any workstation other than the server.
|I receive an error showing An error occurred while sending the request.
|Check your internet connection.