Please refer to the table below to assist you in troubleshooting common issues that may arise with PBS Web Services.
|I receive an error showing that the Device is in invalid state. The device also shows as Locked on the PRODA website.|
PRODA communications need to be paused whilst the device is reactivated:
|I receive an error showing Organisation not Found.||Please ensure you have entered the correct PRODA RA Organisation Number in Minfos.|
|I receive rejection R973: The digital certificate is not registered for the given pharmacy approval number.||Possible causes:|
For further guidance on how to complete steps 1-4 above please refer to this article.
|I receive rejection R850: There is a problem with your PBS Online claiming registration.||The pharmacy set up in PRODA is incorrect.|
The pharmacy must contact PRODA on 1800 700 199 (select Option 1) to rectify this.
|I receive rejection R467: The original pharmacy approval number provided is invalid.|
This rejection occurs because the web service txn contains a value in originalApprovalNum that does not meet the field validations.
The original PBS pharmacy approval number must be blank or 6 alphanumeric characters, right justified, zero filled.
To correct this issue:
|Scripts are stuck on sending status.||1. Restart Midas. Scripts should transmit successfully once Midas is restarted.|
2. If a Midas Not Installed error displays on the server after an update:
a. Install Midas
b. Restart the Database.
|My device has expired and I received a popup message telling me to reactivate it.||Devices typically expire after 6 months.|
Refer to Reactivate PRODA Device in Minfos for details on reactivating devices.
|I receive an error showing PRODA Device Activation failed due to a technical error. |
Server might be having communication issues with Midas.
Please register B2B device on any workstation other than the server.