Issue | Resolution |
ASL status displays in grey for all patients.
| 1. Check the My Health Record (MyHR) service status to ensure your pharmacy’s HI services are up and running. 2. If the MyHR button is greyed out and an error message is displayed, either HI or MyHR service is not running. Contact Minfos Support. 3. If you are currently only set up with MediSecure, you will also need to install eRx to access ASL. Contact Minfos Support to install and set up eRx on your system. |
ASL status displays in grey, and hovering your mouse over the ASL button shows Patient’s IHI is not Active and Verified within 24 hours.
| 1. Check the patient’s IHI status.
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The patient's ASL status displays in grey, with no hover message.
| 1. Check that you are not in script editing mode. ASL is not accessible in script editing mode.
2. Check for an issue with patient’s IHI. To determine this, look at the message under the My Health Record status. Follow the instructions in the table row above to search for the patient’s IHI. |
ASL status displays in grey, and hovering your mouse over the ASL button shows No valid ASL token. Please contact Minfos Support team for further assistance.
| Contact Minfos Support to set up eRx integration for your system to access ASL.
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You have previously been granted access to view a patient’s ASL, and now their ASL status is ASL Request Access.
| The patient may have only granted your pharmacy access for one day. 1. Click ASL Request Access. 2. Discuss the options with the patient:
Example SMS message to Primary Contact: |
When viewing the patient’s MySL, it is blank.
| Check how the Primary Contact responded to the SMS or email below: If the Primary Contact:
If the patient’s MySL is still blank 48 hours after responding YES:
This could occur if the same Primary Contact received consent requests for multiple patients, sent to the same electronic address, and the Primary Contact responded to the consent requests out of sequence.
The Primary Contact must respond to consent requests in the order they arrived. Do not register another patient with the same contact information until the Primary Contact has responded to all consent requests for the first patient.
Advise the patient that all their active scripts will be in their MySL after the next dispense of each script.
Alternatively, the pharmacist can contact MySL Support to request an upload of active scripts to patient’s MySL. We have been advised that this request would need to go through an approval process in MySL.
MySL Support: Phone: 1300 700 921 Email: support@erx.com.au |
Patient's ASL Status is ASL Pending after Primary Contact's approval | The registration process is not complete, possibly due to an issue with MySL server during the registration process. This could occur if the same Primary Contact received consent requests for multiple patients, sent to the same electronic address, and the Primary Contact responded to the consent requests out of sequence.
The Primary Contact must respond to consent requests in the order they arrived. Do not register another patient with the same contact information until the Primary Contact has responded to all consent requests for the first patient.
The pharmacist can contact MySL Support to correct the matter and register patient to ASL.
MySL Support: Phone: 1300 700 921 Email: support@erx.com.au |