The following procedure is useful to ensure your Minfos Server database is correctly shutdown.

This will reduce the risk that Windows and the Minfos Server database application may experience an adverse event.

• Unscheduled power outages can still cause equipment damage if UPS fails or runs out of battery before orderly shutdown
• Other unexpected events such as storm damage/water/flood can damage equipment more readily if it is turned on

Ensuring an orderly shutdown will keep external data transmission, especially in the case where incomplete processes might be cut-off mid-transaction, e.g. closing PBS claims or other online processes.

Tip: It may be helpful to print this article and display it near your server machine for easy reference.

1. Go to the computer (Windows Server or Windows Workstation) that is running your Minfos Server database.

a. If the screen saver has locked the screen you may need to login.

b. Alternatively, if you normally remote to the computer running your Minfos Server database, open the Windows Remote Desktop or remote session connecting you to the server.

c. Or, if your hardware vendor controls access to the computer running your Minfos Server database you may to request they complete the steps below.

2. Ensure all Minfos modules/applications are closed on all of your workstations including PBS Online and the Minfos Back Office Service Manager on the designated Back Office workstation.

3. Navigate to the Minfos Server User Interface Application.

4. Ensure you have 0 (zero) Connections:

a. Click Stop.

The Shut Down prompt is displayed.

i. Click Yes to confirm the shut down of the Minfos Database Server.

ii. Once the Minfos Database has closed, the Stop button will be greyed out.

b. If you have connections to the Minfos Server database when you click Stop, the Shut Down Connections are still running! prompt is displayed.

i. Click Yes, to force the Minfos Server database to shut down. You may need to wait between two and five minutes for those connections to be closed before the Minfos Database Server closes down.

ii. Once the Minfos Database has closed, the Stop button will be greyed out.

c. If your Minfos Database Server hasn’t closed after 10-15 minutes (*) there may be an issue. Please contact Minfos Support.

5. Once your Minfos Server database has closed:

a. Ensure any other applications on that computer running your Minfos Server database are also closed.

b. Click on the ‘Shutdown’ option for Windows:

• For Windows Server 2012 you will need to go to the bottom right-hand corner of the screen - Go to -> Settings -> Power -> Shutdown

c. If your Windows server computer has not shutdown within a reasonable period, about 10 – 15 minutes* please contact your Hardware Vendor Support for assistance.

*   When stopping the Minfos Database Server and Windows Servers, pharmacies may see delays if connections are left open. We do recommend closing all Minfos modules/applications and shutting down the workstations, to avoid such delays.

6. When you re-start your Windows Server, the Minfos Database Server service will restart automatically and Minfos can be opened on your workstations.

a. To check the Minfos Database Server service is running, navigate to the Minfos Server User Interface Application.

b. If Start is greyed out the service is running.

c. If Start is available, then the Minfos Database Server Service is not currently running, click to start the service.

The Minfos Database Server Service will start and Minfos can be opened on your workstation.