The Minfos Claim Process

Follow the steps below to learn about the full claim process. This is a multiple step process but not all steps are required to be completed on the same day. 


Step 1: Daily Claim Maintenance tasks

Performing daily claim maintenance tasks ensures your current claim contains the proper information in order for you to receive the correct payment from Medicare.

Refer to Daily Claim Maintenance tasks for guidance.


Step 2: Starting a New Claim

When you start a new claim, your current claim becomes open for editing and a new current claim is created. Any scripts dispensed after you have started a new claim will go into the new current claim.

Refer to these articles for further information:


Step 3: Editing a Claim

This section provides instructions for editing a claim, which ensures all of the scripts in the claim contain the right information when the claim is sent to PBS, so that you receive the correct payment from Medicare.

Refer to these articles for guidance:


Step 4: Closing a Claim

This section provides instructions for correctly closing your claim, in order to receive payments from Medicare.

Refer to these articles for instructions:


Step 5: Running Minfos Claim Reports

Minfos claim reports can be run for current, open, and closed claims. The Minfos claim reports allow you to review the scripts in your claim before the PBS statement has run.

The following Minfos reports are available:


Step 6: Running PBS Claim Reports

PBS Online Claim Reports are useful for reconciling payments from Medicare for selected claims. PBS Online claim reports can be run for current, open and closed claims.

The following PBS reports are available: