For ePrescriptions, the PDS needs to be reachable to both download an eScript and upload the details after it has been dispensed. The prescription needs to be uploaded to complete the dispensing process and update the legal instrument of the prescription held in the PDS.

At times, a prescription may not upload to the PDS due to:

  • Internet connectivity issues, or
  • eRx being unavailable, or
  • An issue with the ePrescription preventing it from uploading

If an error is received from the PDS, the eScript will queue in the List of PDS Error Reponses window. The error queue is displayed as an ‘E’ icon on the Dispense Form and the associated number is the number of responses in the queue. Minfos displays responses for eScripts uploaded within the last 7 days.

Like the PBS error queue, it is very important to regularly review the PDS error queue and correct any errors as soon as possible. This will ensure that eScripts are uploaded to the PDS, completing the dispense process and that the patient receives their repeat tokens. 

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From the Dispense Form, click the E icon to open the List of PDS Error Responses window.

Option

Description

a. Status

An icon is displayed to show the status.

Right click the mouse to open the Legend, click Okay or Cancel to close.

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b. Date

PDS transaction date.

c. Disp. Date

The date the eScript was dispensed.

d. Vendor

Prescription Delivery Service Vendor:

  • eRx

e. Name

Displays the patient’s name.

f. Script No.

The Minfos script number.

g. Operation

The dispensing action that was taken:

  • Dispense
  • New Repeat
  • Edit
  • Delete
  • Reissue Token

h. SCID

Displays the eScript barcode.

i. Error Code

The error code received from the PDS.

j. Description

Error code description. This description should help you resolve the eScript issue, refer to eScript & PDS Error Troubleshooting for more information.

k. View eScript Audit Report

[Alt + V]

Highlight a record and click View eScript Audit Report or press [Alt + V]. The eScript Audit Report is displayed.

l. Copy SCID

[Alt + C]

Highlight a record and click Copy SCID or press [Alt +C] to copy the eScript barcode to use for re-dispensing if required.

m. Ignore

[Alt + I]

Highlight a record and click Ignore or press [Alt + I] to remove the error from the display.

Note: This does not negate the error; ensure you have fixed the error before you click Ignore.

n. View Token
[Alt + T]

The status of the eScript can be viewed.

Highlight an error record and click View Token or press [Alt + T]. The token is displayed in your default browser.

This is useful to view the status of the token, for example if a script was not successfully uploaded to the PDS the token may say the script is still available to be dispensed.

o. Resubmit
[Alt + R]

When an error has been corrected, you can resubmit the eScript.

  1. To resubmit a script from the List of PDS Error responses window highlight an eScript with an error and click Resubmit or press [Alt + R]. After Resubmit has been selected, the error entry will be removed from the list of errors. 
  2. If required, the error can be viewed by selecting the “Ignored Errors” checkbox. All entries including ignored errors and resubmitted errors are displayed.
  3. If there is an issue with the upload of the eScript, then a new error will display in the List of PDS Error Responses window.

p. Ignored Errors checkbox

To view previously ignored errors, check the Ignored Errors checkbox.

q. Close

Click Close to close the List of PDS Error Reponses window.