When a sale is refunded to the customer using the Void function, an option to refund the surcharge amount is available.

Surcharge refunds are not automatically applied for returns or exchanges made via the Cancel and Return options.

Void a sale

From the Till module:

  1. Open the Minfos Till.


Description automatically generated

  2. Enter Clerk Code.
  3. Select Void Sale.

  4. Enter the transaction number into the Number Entry screen.

    Graphical user interface, text, application, table

Description automatically generated

  5. Select Enter.
  6. From the Void Sale window, select the payment method for the refund e.g. Card.

    Graphical user interface, application

Description automatically generated

  7. Select the Card Type.
  8. A prompt is displayed asking if you want to refund the surcharge.

    Graphical user interface, text, application

Description automatically generated

    1. To refund the surcharge, select Yes.
      The Sales Breakdown is refreshed, and a surcharge is added.
    2. To exclude the surcharge amount from the refund, select No.
  9. In the Credit Menu, select the Payment Method e.g. 9. Master Card.


Description automatically generated

  10. Select Enter.