When a sale is refunded to the customer using the Void function, an option to refund the surcharge amount is available.

Surcharge refunds are not automatically applied for returns or exchanges made via the Cancel and Return options.

Void a sale

From the Till module:

  1. Open the Minfos Till.

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  2. Enter Clerk Code.
  3. Select Void Sale.



  4. Enter the transaction number into the Number Entry screen.

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  5. Select Enter.
  6. From the Void Sale window, select the payment method for the refund e.g. Card.

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  7. Select the Card Type.
  8. A prompt is displayed asking if you want to refund the surcharge.

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    1. To refund the surcharge, select Yes.
      The Sales Breakdown is refreshed, and a surcharge is added.
    2. To exclude the surcharge amount from the refund, select No.
  9. In the Credit Menu, select the Payment Method e.g. 9. Master Card.

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  10. Select Enter.