Bad debts refer to outstanding balances that are not recoverable and must be written off. If required, customer accounts with outstanding balances may be written off in the Minfos Till. 

There are several prerequisites that must be met prior to completing this process.

1. Bad Debts Write Off AR Customer exists in AR Customer Maintenance.

2. Bad Debts Written Off Chart of Account exists in General Ledger.

3. Bad Debts Written Off AR Product exists in AR Product Maintenance.

4. Bad Debts Write Off credit card exists in Credit Card Maintenance. 


Check/Add Bad Debts Write Off AR Customer 

From the Receivables module:

1. Navigate to the Maintenance menu.

2. Select 1. Customers.

The Customer Maintenance window is displayed. 3. Click Find. 

4. Search for Bad Debts Write Off.

5. If the Bad Debts Write Off AR Customer does not exist proceed to step 6.

If the Bad Debts Write Off AR Customer does exist:

a. Select the AR Customer.

b. Click Change.

c. Check the details match those outlined below. Update if required.d. Click Okay to save any changes.

e. Proceed to the Check/Add Bad Debts Written Off Chart of Account section of this article.

6. Click Add.

The A.R. Customer Entry window is displayed. 7. Enter BD00 in the Code field.

8. Enter Bad Debts Write Off in the Name field. 

9. Click Okay to save.


Check/Add Bad Debts Written Off Chart of Account

From the General Ledger module:

1. Navigate to the Maintenance menu.

2. Select 2. Chart of Accounts.

The Chart of Accounts window is displayed.3. Click Find.

4. Search for Bad Debts.

If the Bad Debts Written Off account does not exist proceed to step 5.

If the Bad Debts Written Off account does exist:

a. Select the account.

b. Click Change.

c. Check the details match those outlined below. Update if required.d. Click Okay to save any changes.

e. Proceed to the Check/Add Bad Debts Written Off AR Product section of this article.

5. Click Add. 

The General Ledger Account Entry window is displayed. 6. Enter an Account Number. Suggested Account Number is 0406.00 000.

7. Enter Bad Debts Written Off in the Description field.

8. Enter in Account Type.

9. Select 0 Expense in Class.

10. Select 1 Operating in Sub Class.

11. Select 0 Normal Account in Extended Info.

12. Click Okay to save.

The new Chart of Account is added.

13. Click Cancel to exit the General Ledger Account Entry window.


Check/Add Bad Debts Written Off AR Product

From the Receivables module:

1. Navigate to the Maintenance menu.

2. Select 2. Products.

The Product Maintenance window is displayed.3. Click Find and search for Bad Debts Written Off.

If this AR product does not exist proceed to step 4.

If this AR product does exist:

a. Select the AR product.

b. Click Change.

c. Check the details match those outlined below. Update if required. 

d. Click Okay to save any changes.

e. Proceed to the Check/Add Bad Debts Write Off Credit Card section of this article.

4. Click Add. 

The A.R. Product Entry window is displayed. 5. Enter ZZ_BAD_DEBTS in the Product Code field. 

6. Enter the Bad Debts Written Off chart of account in the Sales A/c and Purchases A/c fields. 

7. Enter Bad Debts Written Off in the Product Name field.

8. Select I Services from the Product Type dropdown menu.

9.  Click Okay to save. 


Check/Add Bad Debts Write Off Credit Card

From the Retail Till module:

1. Navigate to the Maintenance menu.

2. Select 2. Credit Cards.

The Credit Card Maintenance window is displayed. 3. Check List All. 

4. Review the list to locate ~Bad Debts Write Off. 

If the credit card does not exist proceed to step 5.

If the credit card exists:

a. Select the credit card.

b. Click Change.

c. Check the details match those outlined below. Update if required.d. Click Okay to save any changes.

e. Proceed to the Write off Customer Account as Bad Debt at the Till section of this article.

5. Click Add.

The Credit Card Entry window is displayed. 6. Enter WW in the Card Code field.

7. Enter ~Bad Debts Write Off in the Card Name field. The ~ will ensure the card does not appear in the credit card menu for accidental selection.

8. Enter BD00 in the A/R Customer field. 

9. Enter Bad Debts Written Off in the A/R Product field.

10. Click Okay to save. 

11. Click Cancel to close the Credit Card Entry window.


Write off Customer Account as Bad Debt at the Till

After ensuring the above details are accurate you are now ready to write off the customer account as bad debt at the Till.

At the Minfos Till:

1. Enter your Clerk Code and press [Enter].

2. Click A/c Pay.

The Customer Account Payment window is displayed.3. Click Change Customer.

The Customer Account Search Window is displayed.

4. Search for then select the relevant customer account. 

5. Enter the amount to be written off in the Amount Paying field.

6. Select 2. Card as the Payment Type and click Enter.

7. Enter WW in the Credit Card field and then press [Tab].

The Bad Debts Write Off Credit Card is displayed in the Customer Account Payment window. 8. Click Okay to finalise the Account Payment.