A universal club is used to add all existing customers in your database to a club, rather than on a customer-by-customer basis. However, once the universal club process has run, any future customers that are added to the database are not automatically assigned to the universal club. Newly added customers will need to be assigned to the universal club manually. Refer to Assign Customers to a Club.
- In respect to discounts: If a product belongs to multiple clubs, the product will be given the highest discount nominated for all clubs that the customer is a member of
- In respect to club points: If a product belongs to multiple clubs, the points will be given to the first points club from the customer’s profile
From Customers Management:
1. Click the Loyalty menu and select 1.Set Universal Club.
The Set Universal Club window is displayed.a. Enter the required club number in the Universal Club field and press [Tab]. Alternatively, enter the name of the Club and press [Tab] to search. The Club Search Window is displayed. Highlight the required club and click Okay.
2. Click Okay.
The Universal Club prompt is displayed.
3. Click Yes to continue.
The Processing window is displayed.
Once processed the Report prompt is displayed with the number of customers added to the club displayed.
4. Click OK to close.
Note Newly added customers will need to be assigned to the universal club manually. Refer to Assign Customers to a Club.