What to do if a product has not generated on an order:
There are a number of reasons why a product may not appear on a generated order.
We recommend that you check for each of the possible causes listed in the table below and take the suggested action if required.
|Is the product marked as Re-Order (Stocked)?|| If you are generating a Normal or Out of Stock order the products must be marked as stocked to be considered for the order.||Mark the products as Stocked.|
|Has the product not sold recently?||Products must have sold within the required timeframe.||Refer to the Order Date and Order Period in Days section of the Generate Orders Overview article. Consider changing the order parameters.|
|Is the product on another Created, Issued or Received order?||If your current SOH + the ordered quantity is more than you sell on average, the product will not generate on an order.||Refer to Products on Order report.|
|Are the product attributes incorrect? e.g. the preferred supplier may not be set up correctly in the stock card.||If the product attributes aren't correct (don't match what has been set for the generated order) the product may not be included in the generated order.||Refer to Generate Orders Overview to learn what the different fields mean and then refer to Product Quick Fix Overview and Product Quick Fix - Quick Fix Selection Overview to learn how to fix bulk product attributes.|
| Are the Supplier Product attributes correct? e.g. the Max. Shelf Hold may be set to less than your current SOH. ||The attributes need to fall within the order parameters for the product to be included in the generated order.||Check and adjust Supplier product attributes if required.|