What to do if a product has not generated on an order:
There are a number of reasons why a product may not appear on a generated order.
We recommend that you check for each of the possible causes listed in the table below and take the suggested action if required.
| Check | Reason | Action |
| Is the product marked as Re-Order (Stocked)? | If you are generating a Normal or Out of Stock order the products must be marked as stocked to be considered for the order. | Mark the products as Stocked. |
| Is the A.R. Product Code correct in the stock card? | If you are generating your order based the Order Content: Dispense or Retail the products must have the correct A.R. Product Code, refer to A.R. Product Codes | Update the product to have the correct A.R. Product Code, refer to Change A.R. Product Codes |
| Has the product not sold recently? | Products must have sold within the required timeframe. | Refer to the Order Date and Order Period in Days section of the Generate Orders Overview article. Consider changing the order parameters. |
| Is the product on another Created, Issued or Received order? | If your current SOH + the ordered quantity is more than you sell on average, the product will not generate on an order. | Refer to Products on Order report. |
| Are the product attributes incorrect? e.g. the preferred supplier may not be set up correctly in the stock card. | If the product attributes aren't correct (don't match what has been set for the generated order) the product may not be included in the generated order. | Refer to Generate Orders Overview to learn what the different fields mean and then refer to Product Quick Fix Overview and Product Quick Fix - Quick Fix Selection Overview to learn how to fix bulk product attributes. |
| Are the Supplier Product attributes correct? e.g. the Max. Shelf Hold may be set to less than your current SOH. | The attributes need to fall within the order parameters for the product to be included in the generated order. | Check and adjust Supplier product attributes if required. Refer to Manage Supplier Ordering Parameters for more information. |