When processing any kind of refund or return at the Till always ensure you are following your stores returns policy.
If you are not sure of your stores return policy or the normal procedure, please check with your manager or pharmacy owner.
Returns at the Till
Use the return function to provide a customer with a refund on a previously purchased item.
Video - Process returns
Watch the video Learn how to process a return at the Minfos Till in this video tutorial.
Further reading If you would like to learn more, please refer to the article below. Refund a customer (Return)
Void a sale
The void sale function is used when you wish to return or cancel an entire sale. It is important to note that this function cannot be used if the sale contains any prescriptions.
Video - Void a sale
Watch the video Learn how to void an entire sale at the Minfos Till in this video tutorial.
Further reading If you would like to learn more, please refer to the article below. Void a sale
Perform an Exchange
When a customer would like to return an item and purchase another, an exchange can be performed at the Minfos Till.
Video - Exchange a product at the Till
Watch the video Watch this video to learn how to exchange a product at the Minfos Till.
Further reading To learn more about performing an exchange in Minfos, please refer to the article below. Exchange a product (Cancel Mode)
Congratulations! You have now completed this topic, Refunds, Voids and Exchanges. You are now ready to progress to the next topic - End of Day processes.
Track your progress Don't forget to mark off your progress on the checklist before you move onto the next topic.