For ePrescriptions, the PDS needs to be reachable to both download an eScript and upload the details after it has been dispensed. The prescription needs to be uploaded to complete the dispensing process and update the legal instrument of the prescription held in the PDS.

At times, a prescription may not upload to the PDS due to:

  • Internet connectivity issues 
  • The PDS being unavailable 

Or 

  • An issue with the ePrescription preventing it from uploading. 

Connectivity Issues

When an eScript is uploaded, if no response is received within 10 seconds, Minfos will display a notification “Script details for A. PATIENT have not been acknowledged by eRx or MDS. Paper token has been printed.

 

The notification will display for one minute, and then closes automatically. It can also be dismissed manually by clicking on the notification or closing the dispense form. If the prescription has available repeats, a paper token for the repeat will automatically print. Minfos will continue to attempt to upload the eScript information to eRx or MediSecure until the PDS is reachable.

Note If the patient has been marked as Scripts on File and your pharmacy has the configuration for eScript Repeat for SOF set to '0. Do not send' the paper token will not print. 

 Error Returned By PDS

If an error is received from the PDS, the eScript will queue in the List of PDS Error Reponses. The error queue is displayed as an ‘E’ icon on the Dispense Form and the associated number is the number of responses in the queue. Minfos displays responses for eScripts uploaded within the last 7 days.

Like the PBS error queue, it is very important to regularly review the PDS error queue and correct any errors as soon as possible. This will ensure that eScripts are uploaded to the PDS, completing the dispense process and that the patient receives their repeat tokens. 

Click the E icon to open the List of PDS Error Responses window.

Option

Description

a. Status

An icon is displayed to show the status.

Right click the mouse to open the Legend.

 

b. Date

PDS transaction date.

c. Disp. Date

The date the eScript was dispensed.

d. Vendor

Prescription Delivery Service Vendor:

  • eRx
  • MDS (MediSecure)

e. Name

Displays the patient’s name.

f. Script No.

The Minfos script number.

g. Operation

The dispensing action that was taken:

  • Dispense
  • New Repeat
  • Edit
  • Delete
  • Reissue Token

h. SCID

Displays the eScript barcode.

i. Error Code

The error code received from the PDS.

j. Description

Error code description. This description should help you resolve the eScript issue, refer to the next table for more information.

k. View eScript Audit Report

[Alt + V]

Highlight a record and click View eScript Audit Report or press [Alt + V]. The eScript Audit Report is displayed.

l. Copy SCID

[Alt + C]

Highlight a record and click Copy SCID or press [Alt +C] to copy the eScript barcode to use for re-dispensing if required.

m. Ignore

[Alt + i]

Highlight a record and click Ignore or press [Alt + I] to remove the error from the display.

Note This does not negate the error; ensure you have fixed the error before you click Ignore.
n. View Token
[Alt + T]

The status of the eScript can be viewed.

Highlight an error record and click View Token or press [Alt + T]. The token is displayed in your default browser.

This is useful to view the status of the token, for example if a script was not successfully uploaded to the PDS the token may say the script is still available to be dispensed. In this case, follow the instructions in the List of PDS errors and how to action table below to correct the issue that was preventing the script from uploading to the PDS.


o. Resubmit
[Alt + R]
When an error has been corrected, you can resubmit the eScript.
  1. To resubmit a script from the List of PDS Error responses window highlight an eScript with an error and click Resubmit or press [Alt + R]. After Resubmit has been selected, the error entry will be removed from the list of errors. 
  2. If required, the error can be viewed by selecting the “Ignored Errors” checkbox. All entries including ignored errors and resubmitted errors are displayed.
  3. If there is an issue with the upload of the eScript, then a new error will display in the List of PDS Error Responses window.

p. Ignored Errors

To view previously ignored errors, check the Ignored Errors checkbox.

q. Close

Click Close to close the List of PDS Error Reponses window.

List of PDS errors and how to action:

eScripts displayed in the list will need to be manually fixed and resent to the PDS. Refer to the table below for possible error codes and how to fix the error.

Errors for PDS Vendor: MediSecure (MDS)

Error Code

Step 1

Step 2

Step 3

1100

Contact MediSecure to get the workstation authenticated

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

1601

Contact MediSecure to ensure your PBS Approval Number is linked to the MediSecure Authentication code.

Ensure the Pharmacy’s

HPI-O exists in Dispense Configuration:

 

From Dispense Pro:

  1. Click the Maintenance menu and select D. Configuration.

The Configuration window is displayed.

  1. From the Pharmacy tab, enter or check the HPI-O number is correct.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

1602

Contact MediSecure to ensure your PBS Approval Number is linked to the MediSecure Authentication code.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

1603

Contact MediSecure to confirm your PBS Approval Number and HPI-O are linked to the MediSecure Authentication code.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

1604

Contact MediSecure to ensure your Approval Number has been activated.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

130101

Update the HPI-I in the Pharmacist record.

Refer to the Pharmacist Maintenance guide for further information.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

140202

Ensure the Pharmacy’s

HPI-O exists in Dispense Configuration:

 

From Dispense Pro:

  1. Click the Maintenance menu and select D. Configuration.

The Configuration window is displayed.

  1. From the Pharmacy tab, enter or check the HPI-O number is correct.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

N/A

150101

From the List of PDS Error Responses window:

1. Click View eScript Audit Report.

2. Compare the IHI number in the eScript Audit Report vs the Customer Profile, update the Customer Profile if required.

Confirm HI services are running:

3. If possible, try to dispense another patient’s eScripts:
  • if you can dispense other eScripts move to Step 2
  • if you cannot dispense another eScript move to Step 3

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.

Contact Minfos Support

150601Update the Patient's Date of Birth in their customer record.

The eScript will need to be resubmitted from the List of PDS Error Reponses window as per the below process:


1. From the List of PDS Error Responses, highlight the appropriate error and click Resubmit.


N/A

181207

The eScript has been cancelled, contact the prescriber and request a new eScript.

1. From the List of PDS Error Responses, make note of the script number.

2. Highlight the error and click Ignore.

3. Navigate to Script Enquiry or Patient Full History window.

4. Click Find and enter script number from the List of PDS Error Reponses window.

The script will be highlighted.

5. Click Special and select D.Delete Script. Click Yes (retain the history if required) on the Delete Script? prompt.

 

Dispense the new eScript.

230202

*Re-issue token error

Review List of PDS Error Reponses and check to see if you have received an error when the eScript was dispensed at your pharmacy.

If there is an error, refer to the correct error code in this table and follow the fix instructions.

If there is no previous error or an error that is not listed in this guide, contact Minfos Support.

230203

*Re-issue token error

The prescriber has cancelled this eScript and you are not able to re-issue token. Contact Prescriber for a new eScript, if necessary.

1. From the List of PDS Error Responses, highlight the error and click Ignore.

 

Dispense the new eScript.

230204

*Re-issue token error

This eScript is not active and you are not able to re-issue token. Contact Prescriber for a new eScript, if necessary.

1. From the List of PDS Error Responses, highlight the error and click Ignore.

Dispense the new eScript.

Errors for PDS Vendor: eRx

Error Code

Step 1

E19002

*Deleting an eScript

Review List of PDS Error Reponses and check to see if you have received an error when the eScript was previously dispensed at your pharmacy.

  • if you have an error, please refer to the error fix instructions in this table
  • if there is no error contact Minfos support

E99016

No immediate action is required. The error should resolve itself. However, if the error message persists, contact Minfos Support.

If you receive, any other errors in the List of PDS Error Reponses that are not listed in the above table then contact Minfos Support.