This article covers trouble
- eScript errors when a token is scanned to dispense
- Encryption Errors
- Connectivity Issues
- List of PDS errors and how to action
eScript errors when a token is scanned to dispense
E02001: The prescription has expired.
The script has expired. Patient requires a new prescription.
E02002: The prescriptions have already been selected for dispensing.
A pharmacy will only see this error when scanning a patient's printed token, there can be 3 reasons for the error:
The eScript has been selected by another pharmacy for dispensing.
This eScript has already been dispensed.
This eScript cannot be dispensed. Please locate the active token.
E02003: This prescription has been ceased by the prescriber.
The prescriber has cancelled the prescription and it cannot be supplied. The patient may need to return to the prescriber for a new script.
In some circumstances an ePrescription cannot be dispensed as there are no Script IDs (SCIDs), which are required for dispensing, available on that workstation. Commonly this issue is caused by a connection issue with a firewall, antivirus or DNS configurations. Your Hardware Vendor is needed to fix the issue.
Ensure you are running the latest version of Minfos. If you continue to see the error, contact Minfos Support.
Note: In 7.7.1, all electronic script data was moved to flow via eRx as part of the transition to the national Prescription Delivery Service (PDS) provider.
MinEncryption Application has stopped working
eScript XML data files are encrypted periodically during the day (6 hourly) and during the end of day process. There can be a few reasons where the encryption can fail, the most common one is due to a lack of server resources at that point in time. If you receive the above error, click Close program, the encryption process will restart automatically and should process without issue.
When an eScript is uploaded, if no response is received within 10 seconds, Minfos will display a notification “Script details for A. PATIENT have not been acknowledged by eRx. Paper token has been printed.”
The notification will display for one minute, and then close automatically. It can also be dismissed manually by clicking on the notification or closing the Dispense Form. If the prescription has available repeats, a paper token for the repeat will automatically print. Minfos will continue to attempt to upload the eScript information to eRx until the PDS is reachable.
Note: If the patient has been marked as Scripts on File and your pharmacy has the configuration for eScript Repeat for SOF set to '0. Do not send' the paper token will not print.
List of PDS errors and how to action
To open the List of PDS Error Response window click the E icon on the Dispense Form:
Refer to List of PDS Error Reponses Overview to learn how to use this window.
*Deleting an eScript
Review List of PDS Error Reponses and check to see if you have received an error when the eScript was previously dispensed at your pharmacy.
No immediate action is required. The error should resolve itself. However, if the error message persists, contact Minfos Support.
If you attempt to edit or delete a script dispensed previously via MediSecure:
This error can be ignored. This is an issue with interoperability between PDS providers but will not impact your ability to dispense and supply the prescription.
If you receive any other errors in the List of PDS Error Reponses that are not listed in the above table contact Minfos Support.