To change the configuration so the default reissue token is email, the dispenser can still manually select SMS:  

From Dispense Pro:

1. Click the Maintenance menu and select D. Configuration.

The Configuration window is displayed.

1. Navigate to the Dispense/Customer tab and in the Dispense – Screen/Display Options section:

a. Click the Issue Token Default drop-down and select either 1.SMS or 2.Email. There are no charges for Email token reissues.

To change the configuration to only allow tokens to be issued by email:

b. Check the Issue token to email only checkbox. The Issue Token Default will adjust to Email and be greyed out.

2. Click OK to save.

When the Issue token to email only checkbox is selected, on saving and processing an eScript Minfos checks the patient’s profile for an email address. If no email exists, the Issue Repeat Token prompt is displayed with the options to Email or Print the token. Mobile is not an option.