Once the information has been recorded in the eQueue – Add to Queue form, and the basket is successfully added to the queue.   Two dockets will print from the default printer on that workstation:

  • A copy for the customer will print first

Customer Copy

OptionDescription
a.

Pharmacy Details:

  • Name
  • ABN
  • Address details
  • Phone and Fax details
b.
  • Queue number; this is a reference number helpful for matching the dockets to the physical script basket when the staff member is handing out the basket to the customer
  • Date and time the basket was added to the eQueue
c.

Customer Details:

  • Customer name
  • Customer address
  • Waiting or calling back information (including date and time customer will call back)
  • Total number of scripts in basket
  • The Pharmacy copy will then print. This can be added to the basket along with the customer’s paper prescriptions and can be used by the dispenser to cross reference all of the basket information

Pharmacy Copy

OptionDescription
a. 
  • Queue number; this is a reference number helpful for matching the dockets to the physical script basket when the staff member is handing out the basket to the customer.
  • Date and time the basket was added to the eQueue
b.

Customer Details:

  • Customer name
  • Customer address
  • Waiting or calling back information (including date and time customer will call back)
  • Concession number entered or displayed on the eQueue - Add to Queue form
  • Mobile number and Email entered or displayed on the eQueue - Add to Queue form
c.
  • Notes entered on the eQueue - Add to Queue form
  • Information on if the customer wanted Generics, PRF, CMI, Tax Invoice or requested to speak to the Pharmacist
d. 
  • Total number of scripts in basket
  • Breakdown of paper and eScripts in the basket
  • If an eScript/s was scanned on the eQueue - Add to Queue form, the docket will display all of  eScript barcodes, associated customer name and medication
    • These eScript barcodes can be scanned directly into the Dispense Form to dispense the eScripts, the basket entry will then need to be manually removed from the eQueue.