Choose which dockets print
You can configure which dockets print when a basket is saved to the eQueue. Pharmacies moving towards paperless processes can choose to not print a docket at all, or print only the customer or pharmacy copy. The options available are:
- Always print (default) - Both customer and pharmacy copy of the eQueue docket will print.
- Don’t print - Neither copy of the eQueue docket will print when scripts are queued for a customer.
- Only print pharmacy copy - Only the internal (Pharmacy copy) of the docket will print. Note this is the copy that prints the eScript tokens as well as any customer notes.
- Only print customer copy - Only the customer copy of the docket will print.
The eQueue docket printing settings can be changed on the General tab of Shop Configuration. For further information, see Configure eQueue docket printing settings.
Print paper dockets
The dockets will print on the default printer for that workstation once the information has been recorded in the eQueue – Add to Queue form, and the basket is successfully added to the queue.
If enabled, the copy for the customer will print first.
The Pharmacy copy will then print. This can be added to the basket along with the customer’s paper prescriptions and can be used by the dispenser to cross reference all of the basket information.