Choose which dockets print

You can configure which dockets print when a basket is saved to the eQueue. Stores moving towards paperless processes can choose to not print a docket at all, or print only the customer or pharmacy copy. The options available are:

  1. Always print (default) - Both customer and pharmacy copy of the eQueue docket will print
  2. Don’t print - Neither copy of the eQueue docket will print when scripts are queued for a customer
  3. Only print pharmacy copy - Only the internal (Pharmacy copy) of the docket will print. Note this is the copy that prints the eScript tokens as well as any customer notes
  4. Only print customer copy - Only the customer copy of the docket will print

The eQueue docket printing settings can be changed on the General tab of the Shop Configuration screen. For further information, see Configure eQueue docket printing settings

Print paper dockets

The dockets will print on the default printer for that workstation once the information has been recorded in the eQueue – Add to Queue form, and the basket is successfully added to the queue.  

Customer Copy

If enabled, the copy for the customer will print first.

OptionDescription
a.

Pharmacy Details:

  • Name
  • ABN
  • Address details
  • Phone and Fax details
b.
  • Queue number; this is a reference number helpful for matching the dockets to the physical script basket when the staff member is handing out the basket to the customer
  • Date and time the basket was added to the eQueue
c.

Customer Details:

  • Customer name
  • Customer address
  • Waiting or calling back information (including date and time customer will call back)
  • Total number of scripts in basket

Pharmacy Copy

The Pharmacy copy will then print. This can be added to the basket along with the customer’s paper prescriptions and can be used by the dispenser to cross reference all of the basket information.

OptionDescription
a. 
  • Queue number; this is a reference number helpful for matching the dockets to the physical script basket when the staff member is handing out the basket to the customer.
  • Date and time the basket was added to the eQueue
b.

Customer Details:

  • Customer name
  • Customer address
  • Waiting or calling back information (including date and time customer will call back)
  • Concession number entered or displayed on the eQueue - Add to Queue form
  • Mobile number and Email entered or displayed on the eQueue - Add to Queue form
c.
  • Notes entered on the eQueue - Add to Queue form
  • Information on if the customer wanted Generics, PRF, CMI, Tax Invoice or requested to speak to the Pharmacist
d. 
  • Total number of scripts in basket
  • Breakdown of paper and eScripts in the basket
  • If an eScript/s was scanned on the eQueue - Add to Queue form, the docket will display all of  eScript barcodes, associated customer name and medication
    • These eScript barcodes can be scanned directly into the Dispense Form to dispense the eScripts, the basket entry will then need to be manually removed from the eQueue.