A password will lock if a pharmacist enters it incorrectly into the Dispense Form too many times. Their password will need to be unlocked by a User with Admin security access before they can dispense an eScript.

Open Pharmacist Maintenance:

1. Highlight the locked Pharmacist and click Change.

The Pharmacist Editing window is displayed.

2. Click Unlock Password.

The Authorise Access window is displayed.

3. Enter a User I.D and Password that has Admin security access set.

The Pharmacist Password window is displayed.

See the Setting a pharmacist password article to set up a password.

4. Click OK to save.

The Pharmacist’s password is now unlocked and can be entered into the Dispense Form to dispense an eScript.