A password will lock if a pharmacist enters it incorrectly into the Dispense Form too many times. Their password will need to be unlocked by a User with Admin security access before they can dispense an eScript.
From Pharmacist Maintenance:
1. Highlight the locked Pharmacist and click Change.
The Pharmacist Editing window is displayed.
2. Click Unlock Password.
The Authorise Access window is displayed.
3. Enter a User I.D and Password that has Admin security access set.
The Pharmacist Password window is displayed.
See the Setting a pharmacist password article to set up a password.
4. Click OK to save.
The Pharmacist’s password is now unlocked and can be entered into the Dispense Form to dispense an eScript.