Watch the video

Follow the steps

When you first sign up to the Minfos Help Centre, or log a ticket with Minfos Support over the phone, you will be required to activate your account. 

There are 3 steps to this process:

  1. Open the activation email that will be sent to you.
  2. Click the link within the email.
  3. Follow the instructions to set your password.

Step 1 - Open your activation email

After signing up or logging your first ticket over the phone, you will receive an email asking you to activate your account. 

The email will be sent from our [email protected], and requires you to click a link to activate your account.

Please see the sample email below. It is important that you activate your account so that you can easily view your tickets, read and respond to communications within your tickets, and log new tickets when needed.

Like any email, there is the possibility that the activation email will be automatically routed to your spam or junk mail folder. If you can't see your activation email in your inbox, it is always a good idea to check the other folders. 

If you haven't been able to find the email, please contact Minfos Support to request the activation email be resent to you. 

Step 2 - Click the activation link

Once you have opened the activation email, please click on the activation link. 

If the link doesn't work from your email, copy and paste the link into your preferred internet browser. 

Step 3 - Set your password

When you click the activation link you will be directed to a screen to set your password.
Your Minfos Help Centre password must be at least 12 characters long, and must include a combination of uppercase letters, lowercase letters, numbers, and special characters (e.g. !, @, #, $, % etc.).

Enter your password in both fields and select Activate and Log In. 

The homepage will be displayed with a message showing your account has been activated successfully.

You will also see your name on the top right corner of the screen.Welcome to the Minfos Help Centre!