The table below provides the types of promotional errors that can occur and the actions that can be taken to resolve these errors.

Error message

Reason

Action

Invalid promotion type

The promotion type in the imported promotion file is not a valid promotion type.

Ask your head office to correct the promotion type in the file and send the new version of the promotional file. 

Product RRP is less than promotion price

The product’s recommended retail price is lower than its promotional price.

Either:

  • Review the products’ RRP and ensure it is correct.

Or

  • Accept the error.

The product will scan at the store retail price and not the promotional price. The product will remain RED in Promotional Maintenance.

Promotion price is less than cost price

The product’s promotional price is lower than its cost price.

Either:

  • Delete the product from the promotion. 

Or

  • Review the cost price and accept the error. 

The product will be added to the promotion and consequently, it will be sold at a negative GP%.

MNPN not found

Minfos cannot find the product in your database.

Follow the below steps:

  1. Delete the imported promotion file.
  2. Run all available product and supplier updates.
  3. Re-import the file.

If you still receive an error, contact your head office.

 

 

 

 

 

Conflicting Promotion

 

The product is in another promotion that has a date range that overlaps with the promotion that you are viewing.

Either:

  • Accept the error.

The product is deleted from the existing promotion and added to this promotion.

Or

  • Delete the error.

The product is deleted from this promotion and stays in the existing promotion.

Product is a drug

The product is a drug. You can add a drug to a promotion, if required.

Either:

  • Accept the error. 

The product will stay in the promotion

Or

  • Delete the error. 

The product is deleted from this promotion.

Product is protected

The product is protected, Schedule 3 or higher or marked as a drug in the database.

You can add a protected product to a promotion, if required.

Either:

  • Accept the error.

The product will stay in the promotion.

Or

  • Delete the error.

The product is deleted from this promotion.

Promotion price is less than $0.00

The product’s promotional price is less than $0.00.

Do not accept the error.

Either the product price is wrong or the promotion file needs to be fixed. Check with your head office. 

Set price is less than $0.00

The promotion is a set sales price promotion, and the set sales price is less than $0.00.

Do not accept the error.

Either the product price is wrong or the promotion file needs to be fixed. Check with your head office.

Product is neither Qualifying or Discountable

The promotion is a multibuy promotion, and the product is not one of the qualifying or discountable products for the promotion.

Ask your head office to correct the promotion type in the file and send the new version of the promotional file.