The table below provides the types of promotional errors that can occur and the actions that can be taken to resolve these errors.
Error message | Reason | Action |
| Invalid promotion type | The promotion type in the imported promotion file is not a valid promotion type. | Ask your head office to correct the promotion type in the file and send the new version of the promotional file. |
Product RRP is less than promotion price | The product’s retail price is lower than its promotional price. | Either:
Or
The product be added to the promotion but will scan at the cheaper price and not the promotional price. The product will remain RED in Promotion Maintenance. |
Promotion price is less than cost price | The product’s promotional price is lower than its cost price. | Either:
Or
The product will be added to the promotion and consequently, it will be sold at a negative GP%. |
| MNPN not found | Minfos cannot find the product in your database. | Follow the steps below: 1. Delete the imported promotion file. 2. Run all available wholesaler and MNPN supplier updates. 3. Re-import the promotion file. 4. If you still receive an error, contact your head office. |
Conflicting Promotion
| The product is in another promotion that has a date range that overlaps with the promotion that you are viewing. | Either:
The product is deleted from the existing promotion and added to this promotion. Or
The product is deleted from this promotion and stays in the existing promotion. |
Product is a drug* | The product is a drug. You can add a drug to a promotion, if required. | Either:
The product will stay in the promotion. Or
The product is deleted from this promotion. |
Product is protected* | The product is protected, Schedule 3 or higher or marked as a drug in the database. You can add a protected product to a promotion, if required. | Either:
The product will stay in the promotion. Or
The product is deleted from this promotion. |
Promotion price is less than $0.00 | The product’s promotional price is less than $0.00. | Do not accept the error. The promotion price needs to be corrected, refer to Change promotion prices in a Set Sales Price promotion. |
Set price is less than $0.00 | The promotion is a set sales price promotion, and the set sales price is less than $0.00. | Do not accept the error. The promotion price needs to be corrected, refer to Change promotion prices in a Set Sales Price promotion. |
| Product is neither Qualifying or Discountable | The promotion is a multibuy promotion, and the product is no one of the qualifying or discountable products for the promotion. | Ask your head office to correct the promotion type in the file and send the new version of the promotional file. |
* Refer to Ignore 'Is Protected' and 'Is Drug' Promotion Error Types to adjust your configuration so these errors do not display.