Broken pack quantities are the result of dispensing a quantity less than the full pack quantity. There is a configuration to adjust how your database counts broken packs. Refer to Broken Pack Decreases SOH configuration for more information.
Warning The Clear Broken Packs utility should only be used prior to a stocktake
To clear all broken packs:
1. Open Stock Manager.
2. Click the Stock Control menu and select Clear Broken Packs.
The Clear Broken Pack Quantities window is displayed.
3. Leave the Clear By field set to Product.
4. Select the Continue checkbox.
5. Click Okay.
The Clear all fractional quantities confirmation window is displayed.
6. Click Yes to clear the broken pack quantities in your database.
This will clear the Sub-units Counted to 0.00 and reduce the SOH by 1, for all products.
After you have cleared your broken pack quantities refer to the Print Uncollected Scripts Report article.