Refer to the troubleshooting tips below to help you resolve issues.

Issue

Fix

You cannot connect to your pharmacy’s internal Wi-Fi.

Please contact your hardware technician for assistance.

 

You cannot locate your server name or IP address.

Navigate to Stock Manager:

Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.


Your Server Name and IP Address are displayed.


 

Message:

The Pair Code is invalid.

If Minfos App is in use when the daily code is changed, you will be prompted for the new pair code.

To locate the new code, navigate to Stock Manager:

Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.


Message:

The Pair Code is invalid.   



You need to reset the pair code.
If you need to reset to a new pair code you can request one from Minfos.


Navigate to Stock Manager:

Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.


Click the Reset button. Minfos will provide you with a new code.

The Minfos App will recognise the reset and request the new pair code to be entered.


Message:

Request to server timed out. Check server is available.


 

The Minfos App is unable to connect to the Minfos Server. Please check that the mobile device is connected to the internal network Wi-Fi and the Minfos Server is running.

Message:

The product cannot be found.


           


The barcode may not be correct in Product Maintenance.

  • Find the product in Product Maintenance and add the barcode as an alternate barcode.
  • Review your Supplier MNPN Update Configuration and ensure Import Alternate Barcodes is selected.