If the customer does not have their Loyalty card with them, follow the instructions in this section to look up the customer’s Loyalty membership details.
To look up a Loyalty member’s details:
1. On the Till screen, press Find Member.
The Find member screen is displayed.
3. Ask the customer for as many of their relevant contact details as are available, enter any of these details in the relevant text boxes. You cannot search by the customer’s Gender.
4. Press Enter to retrieve the Loyalty customer.
The Customer Search Window is displayed and shows the closest-matching customer selected.
If too many Loyalty customers match your search, an Error prompt is displayed.
5. Press OK to close the prompt.
In the search box, enter additional details, then press Enter.
6. Ensure the correct customer is selected, then press Enter.
The Till is displayed, and shows the selected Loyalty customer details.