Refer to the troubleshooting tips below to help you resolve issues.

Issue Fix
You cannot connect to your pharmacy’s internal Wi-Fi.Please contact your hardware technician for assistance.
You cannot locate your server name or IP address.

Navigate to Stock Manager:

1. Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.

Your server Name and IP Address are displayed.


Message:

Server unavailable (The Pair Code is invalid)



If Minfos App is in use when the daily code is changed, you will be prompted for the new pair code.

To locate the new code, navigate to Stock Manager:

1. Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.

Message:

Server unavailable (The pair code is invalid)



You need to reset the pair code.
If you need to reset to a new pair code you can request one from Minfos.

Navigate to Stock Manager:

1. Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.

2. Click Reset. 

Minfos will provide you with a new code.

The Minfos App will recognise the reset and request the new pair code to be entered.


Message:

Inactivity timer exceeded. Logging out.



You have been logged out of the Minfos App due to inactivity. You will need to re-enter the pair code.

Navigate to Stock Manager:

1. Click the Stock Control menu and select 8.Stocktake Pair Code.

The Stocktake Pair Code window is displayed.

Message:

Server unavailable (noInternetConnectionError)


The Minfos App is unable to connect the Minfos Server. Please check that the mobile device is connected to the internal network Wi-Fi and the Minfos server is running.

Message:

Product not found.

           


The barcode may not be correct in Product Maintenance.
  • Find the product in Product Maintenance and add the barcode as an alternate barcode
  • Review your Supplier MNPN Update Configuration and ensure Import Alternate Barcodes is selected
Message:

Tote with barcode (Id = XXXXXXXXXXXXXXXXXX) could not be received.


The Tote barcode is not recognised by the Minfos App.
  • Check the invoice is in a Received status in Order Maintenance
Message:
Tote can not be receipted or tote already received
  • Check the invoice is in a Received status in Order Maintenance
  • Check the Counted column in Order Maintenance, if already populated the tote has already be received
Message:
Product not on invoice or order
The product you are attempting to receive does not exist on the order/invoice you have selected
  • Return to the Receipt an item on order or Quick receipt an item screen and ensure you have selected the correct invoices to receipt
  • Navigate to Order Maintenance and ensure the product is in the order/invoice